Payment
We take payment via PayPal or Bank transfer
Sales VAT
25% VAT will apply to all orders purchased and/or shipped in Eu. For orders outside of EU price will be without Vat or Tax
Shipping
We ship WORLDWIDE with DHL express !!
exception is Russia where we ship with reguler Post Denmark because DHL ships only to busines adreses in Russia.
Usually we ship packeges 3 times a week sometimes 1, it depends how many orders we have, thats how you can get express shipping cheaper or free :)
DHL shipping time to USA approx. 3 days NY 2 days, EU 2 days
Post Denmark USA 12 days, EU 8 days If you need specific value on your package it needs to be shipped with Post Denmark.
Please make a note at checkout if you want it shipped with Post Denmark !!
All Prices will be calculated at checkout, If you want to choose Post Denmark you just choose DHL Worldwide and make note that you will like to have it shipped with Post Denmark. But with Reguler post it will be more expensive then DHL express !
International Customers
International shipping charges will be calculated on a per-order basis and will be billed through PayPal. Please contact us for an International Shipping Estimate prior to placing an order with us. By placing an order for items to be shipped internationally, you are accepting our International Shipping Estimate as the official shipping cost. All shipping fees must be collected prior to the item(s) shipping. Customers placing orders to be shipped internationally take all responsibility for any customs and/or duties associated with their shipment. Due to differences in shipping regulations, methods, and other factors, we cannot be held responsible for the safety of international packages. By placing an order to be shipped internationally, you, the customer, take full responsibility for your shipment and its contents (loss, damage, theft, etc.).
Customs Fees
If you wish a product to be shipped to an address outside the EU , you are responsible for all customs fees and taxes.
Delivery
All orders are shipped using DHL or Post Danmark. If you would prefer to use a different shipping method, please contact us by e-mail at the time of your order. When using Pay Pal, we will only ship to the address listed in the Pay Pal Payment Details. All packeges is shipped from Danmark.
Please include your Phone Nummber !!
We do not ship during major holidays
We ship packages almost every day, however latest within 7 buiness days
Breakage or Discrepancies
If your order arrives and you are unhappy or there is a problem, please notify us within 48 hours of receipt of shipment.
JNS Japanese Natural Stones v/Maksim Enevoldsen can not be responsible for claims made after 48 hours. For breakage resulting from carrier transit, please keep the entirety of original item(s) as well as all packaging and packing materials for inspection by the carrier.
Returns
- No exchanges or returns will be accepted without receipt, or after 14 days from original date of delivery.
- Merchandise can only be returned if it is in its original condition and packaging. For Natural stones you can try the stone but not damage it or erase Kanji.
- If upon return, items are found to be damaged, they will not be accepted or credited.
- Please send all items for return via tracking shipping, customer pays return shipping
- Placing an order indicates your acceptance of our return policy.
- There is a 10% restocking fee for returned items
Customer Service
If you have any questions, comments or problems with your order, please e-mail us at maxim207@gmail.com at any time.
Disclaimer Of Warranty
All knives, accessories, products, stones, services, and the materials provided or sold by JNS Japanese Natural Stones v/Maksim Enevoldsen are offered on an "as is" basis. Make no representations or warranties of any kind, either express or implied, including, without limitation, warranties or conditions of title, or implied warranties of merchantability or fitness for a particular purpose, or non-infringement JNS Japanese Natural Stones v/Maksim Enevoldsen are not responsible for printing or typographical errors.
Product pricing and availability are subject to change without notice.
Disclaimer Of Liability
In no event shall be held liable for special, indirect, exemplary, or consequential damages or any damages whatsoever, including but not limited to loss of use, data, or profits, without regard to the form of any action, including but not limited to contract, negligence, or other tortuous actions, all arising out of use of the products or services offered by JNS Japanese Natural Stones v/Maksim Enevoldsen . Use of this website and/or placing an order via this website constitutes agreement to this disclaimer.
Copyright
The information and media on this website is copyright. Any use or reproduction without express written permission is forbidden.
Privacy Policy
JNS Japanese Natural Stones v/Maksim Enevoldsen company value your privacy. We do not share your information with any outside parties.
Special Orders/ Custom Orders
For special orders of any product we carry, but don’t currently have in stock, we require payment for 1/2 the total amount for the order at the time of the order. The remaining 1/2 must be paid within 14 days of notification and prior to the product being shipped to you.
For custom orders or special orders of products we don't normally carry, we require payment for 2/3 the total amount of the order at the time of the order. The remaining 1/3 must be paid within 14 days of notification and prior to the product being shipped to you.
Special orders cannot be canceled once the order is placed. If a special order has been made but the customer has not paid the final invoice for the remaining amount within 45 days of receipt of the final invoice, the initial payment/payments are considered forfeited and the products may be sold to another customer.
Agreement
Customers must agree to the terms and conditions before asking for a quote or putting in an order. In case of any legal dispute, the Court of Jurisdiction will be Copenhagen Denmark
Data protection declaration
Unless stated otherwise below, the provision of your personal data is neither legally nor contractually obligatory, nor required for conclusion of a contract. You are not obliged to provide your data. Not providing it will have no consequences. This only applies as long as the processing procedures below do not state otherwise.
“Personal data” is any information relating to an identified or identifiable natural person.
Server log files
You can use our websites without submitting personal data. Every time you access our website, user data is transmitted by your internet browser and stored in protocol files (server log files). This stored data includes e.g. name of the site called up, date and time of the request, amount of data transferred and the provider making the request. This data serves exclusively to ensure smooth operation of our website and to improve our offering. It is not possible to assign this data to a particular person.
Collection and processing when using the contact form
When you use the contact form we will only collect your personal data (name, email address, message text) in the scope provided by you. The data processing is for the purpose of making contact. By submitting your message you agree to the processing of your transmitted data. Processing will be carried out on the basis of art. 6 (1) lit. a GDPR with your consent.You can withdraw your consent at any time by contacting us without affecting the legality of the processing carried out with your consent up to the withdrawal. We will only use your email address to process your request. Finally your data will be deleted, unless you have agreed to further processing and use.
Customer account
When you open a customer account, we will collect your personal data in the scope given there. The data processing is for the purpose of improving your shopping experience and simplifying order processing. The processing will be carried out on the basis of art. 6 (1) lit. a GDPR with your consent. You can withdraw your consent at any time by contacting us without affecting the legality of the processing carried out with your consent up to the withdrawal. Your customer account will then be deleted.
Collection, processing, and use of personal data in orders
When you submit an order, we only collect and use your personal data where this is necessary for the fulfilment and handling of your requests. The provision of data is necessary for conclusion of a contract. Failure to provide it will prevent the conclusion of any contract. The processing will occur on the basis of art. 6 (1) lit. b GDPR and is required for the fulfilment of a contract with you. We will not forward your data to third parties without your explicit consent. This only excludes our service partners which we require in order to handle the contractual relationship or service providers we use to process an order. Along with the recipients named in the clauses of this data protection declaration, these may be recipients in the following categories: Shipping providers, payment service providers, merchandise management service providers, service providers for order processing, web hosts, IT service providers and dropshipping dealers. We will comply strictly with legal requirements in every case. The scope of data transmission is restricted to a minimum.
Forwarding of your email address to shipping companies for information on shipping status
We forward your email address to the shipping company in the course of contractual processing, if you have explicitly agreed to this in the order process. The forwarding is for the purpose of informing you by email on the shipping status of your order. The processing will be carried out on the basis of art. 6 (1) lit. a GDPR with your consent. You can withdraw your consent at any time by contacting us or the transport company without affecting the legality of the processing carried out with your consent up to the withdrawal.
Using PayPal
All PayPal transaction are covered by the PayPal Data Privacy Statement. You can found this at https://www.paypal.com/de/webapps/mpp/ua/privacy-prev?locale.x=en_GB
Cookies
Our website uses cookies. Cookies are small text files which are saved in a user’s internet browser or by the user’s internet browser on their computer system. When a user calls up a website, a cookie may be saved on the user’s operating system. This cookie contains a characteristic character string which allows the browser to be clearly identified when the website is called up again. We use cookies to make our offering more user-friendly, effective and secure. Cookies also allow our systems to recognise your browser after a page change and to offer you services. Some functions of our website cannot be offered without the use of cookies. These services require the browser to be recognised again after a page change.
Processing is carried out on the basis of § 15 (3) TMG (Telemedia Act) as well as art. 6 (1) lit. f GDPR due to our justified interest in the purposes above.
The data collected in this way is pseudonymised using technological measures. It is therefore not possible to connect the data to your person. The data will not be stored together with other personal data pertaining to you. You have the right to veto this processing of your personal data according to art. 6 (1) lit. f GDPR by contacting us, for reasons relating to your personal situation. Cookies will be stored on your computer. You therefore have full control over the use of cookies. By choosing corresponding technical settings in your internet browser, you can prevent the storage of cookies and transmission of the data they contain. Cookies which have already been saved may be deleted at any time. We would, however, like to point out that this may prevent you from making full use of all the functions of this website.
Using the links below, you can find out how to manage cookies (or deactivate them, among other things) in major browsers:
Chrome Browser: https://support.google.com/accounts/answer/61416?hl=en
Internet Explorer: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies
Mozilla Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
Safari: https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac
Use of YouTube
Our website uses YouTube LLC’s function for the embedding of YouTube videos. (901 Cherry Ave., San Bruno, CA 94066, USA; “YouTube”).
YouTube is an affiliated company of Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA;“Google”).This feature shows YouTube videos in an iFrame on the website. The option “advanced privacy mode” is enabled here. This prevents YouTube from storing information on visitors to the website. It is only if you watch a video that information is transmitted to and stored by YouTube.Further information on the data collected and used by YouTube and Google, your rights and privacy can be found in YouTube’s privacy policy (https://www.youtube.com/t/privacy).
Duration of storage
After contractual processing has been completed, the data is initially stored for the duration of the warranty period, then in accordance with the retention periods prescribed by law, especially tax and commercial law, and then deleted after the period has elapsed, unless you have agreed to further processing and use.
Rights of the affected person
If the legal requirements are fulfilled, you have the following rights according to art. 15 to 20 GDPR: Right to information, correction, deletion, restriction of processing, data portability. You also have a right of objection against processing based on art. 6 (1) GDPR, and to processing for the purposes of direct marketing, according to art. 21 (1) GDPR.
Contact us at any time. Our contact details can be found in About us page
Right to complain to the regulatory authority
You have the right to complain to the regulatory authority according to art. 77 GDPR if you believe that your data is not being processed legally.